AIM OF CHARTER
The Charter seeks to inform the service seekers about the facilities available at School of Medical Sciences & Research and Sharda Hospital, its commitment towards the citizens with regards to the services provided, choices of consultations, its policy of transparency and accessibility, Grievance redressal of the patients and attendants, Courtesy and value for money in terms of treatment and the services offered. This also includes expectations of the Organization from the Citizens in helping it to fulfill its commitment to them.
SPIRIT BEHIND THE CITIZEN’S CHARTER
A service seeker is the most important visitor on our premises. He is not dependent on us; we are dependent on him. He is not an interruption on our work; he is the purpose of it. He is not an outsider on our business; he is part of it. We are not doing him a favour by serving him; he is doing a favour by giving us an opportunity to do so.
To be a leading healthcare provider of global standards that takes care for lives through technological excellence and humane touch.
To strive for continual improvement in patient care, provide services at affordable cost to the society and promote excellence in medical education & research .